We want all of our fans to love their Tiger-Cats merchandise, but if something doesn't feel right, let us know.
Items purchased at the Tiger-Cats Shop, Game Day kiosks, or at shop.ticats.ca can be returned within 30 days for a full refund with the original receipt. Items must not be worn or used and have the original tags still attached.
For an exchange, the receipt must be provided in order to receive full credit for the item. Any items for exchange or refund, without a receipt, will be credited at the current selling price.
Shop.ticats.ca will not refund shipping unless a mistake on your order was made on our part.
You can return items in store at the Tiger-Cats Shop located at the south east corner of Tim Hortons Field, Monday-Saturday from 10am-6pm. You can also return by mail for FREE by following the instructions below:
1) Place the item you would like to return back into the original packaging and seal.
2) To print a return label at home or at the nearest Canada Post Office. You need the following to print the return label:
-The Canada Post Return ID#: PR434111
-Your Order ID # which appears at the top left of your order print out contained in the package. This number also appears in your shipping confirmation email.
-Simply bring the above information along with the package to any Canada Post Office and they will process the return for you FREE of charge.
TO PRINT A RETURN LABEL AT HOME
-Click on this link if you are printing you return label at home: https://www.canadapost.ca/cpotools/apps/prse/label?policyId=PR434111&LOCALE=en
-Once you print out your label at home simply attach it to the package covering up any of the old labeling and drop off the package at the nearest Canada Post Office.
**Personalized Jerseys are Final Sale and will not be accepted back unless it is a current Tiger-Cats player.